Privacy Policy
Last updated May 30, 2026
This policy explains what we collect, why we collect it, and the choices you have. We aim to collect as little as possible to run reliable monitoring.
1. Information we collect
We collect the following categories of information:
- Account data: name, email, organization, and authentication details.
- Monitoring configuration: the endpoints, regions, and alert channels you set up.
- Operational data: probe results, latency, incident history, and logs needed to run the Service.
- Usage and device data: IP address, browser, and interactions, collected to secure and improve the Service.
2. How we use information
We use information to:
- Operate monitoring, consensus evaluation, and alerting.
- Authenticate you and protect against abuse.
- Provide support and communicate service notices.
- Analyze and improve performance and reliability.
3. Legal bases
Where the GDPR applies, we process personal data on the basis of contract performance, our legitimate interests in operating a secure service, your consent where required, and compliance with legal obligations.
5. Data retention
Probe results are retained on a rolling window (30 days by default, longer on higher plans) and then deleted. Account data is kept while your account is active and for a reasonable period afterward to meet legal and operational needs.
6. Security
We use encryption in transit, scoped access controls, and tenant isolation so each organization's data stays separate. No system is perfectly secure, but we work to reduce risk and respond quickly to incidents.
7. Your rights
Depending on your location, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. Contact us to exercise these rights and we will respond within the timeframes required by law.
8. International transfers
We may process data in countries other than your own. Where we do, we rely on appropriate safeguards such as standard contractual clauses to protect it.
10. Changes to this policy
We may update this policy as the Service evolves. Material changes will be communicated through the Service or by email, with the effective date noted above.
11. Contact
For privacy questions or requests, contact privacy@tallwatch.com or visit our contact page.