Question 1

What does multi-region consensus mean?

Accepted Answer

Every check runs from multiple regions. We open an incident only when a majority of regions agree the target is down, so one flaky vantage point never pages you.

Question 2

Is the free tier really usable in production?

Accepted Answer

Yes. Free includes multi-region consensus across 3 regions, 1-minute checks, on-call and escalation, and a status page on your own domain. It is built for real side projects, not a 14-day trial.

Question 3

Do I need a credit card to start?

Accepted Answer

No. The free plan needs no card. You only add payment when you choose to upgrade.

Question 4

Can I change plans later?

Accepted Answer

Anytime. Upgrades take effect immediately with prorated credit from your previous plan. Downgrades apply at the start of your next billing cycle — the current period continues at the higher tier.

Question 5

Can I get a refund on a paid plan?

Accepted Answer

Yes, within our eligibility window: monthly plans qualify for a full refund within 7 days of your initial subscription, and annual plans within 14 days. After that, you can cancel anytime to stop future billing, but the current period is non-refundable and you keep access until it ends.

Question 6

How do I request a refund?

Accepted Answer

Email billing@tallwatch.com from your account address with the approximate charge date and, if you have it, the invoice number from billing settings. We aim to acknowledge requests within one business day and resolve them within five. Refunds are processed via Stripe to your original payment method.

Question 7

What happens when I cancel a paid plan?

Accepted Answer

Cancellation stops automatic renewal. You retain full access until the end of your current billing period — we never cut you off mid-cycle. If you were charged after a trial and meant to cancel, contact us within 7 days of the charge for a full refund.

Question 8

Do you offer credits if Tallwatch has downtime?

Accepted Answer

If we miss the published uptime SLA for your plan tier in a calendar month, you may request a prorated credit for the affected period within 30 days. Credits apply to your next billing cycle and remain valid for 12 months.

Question 9

Do you offer a discount for annual billing?

Accepted Answer

Yes. Annual billing saves up to 20% versus monthly. Use the toggle above to compare.

Question 10

What happens when I hit my monitor limit?

Accepted Answer

Existing monitors keep running. You are prompted to upgrade before adding more, and we never silently stop checking something you depend on.

Question 11

Do you support SSO or longer retention?

Accepted Answer

SSO is on the Business roadmap. For a custom retention window or an SLA, reach out and we will scope it with you.

Question 12

How is payment handled?

Accepted Answer

Securely, right inside Tallwatch with no redirect. We never see or store your card details.

Features	Free	Pro	Business
Monitoring
Monitors	10	100	Unlimited
Multi-region consensus
Regions	3	All	All
Check frequency	1 minute	30 seconds	30 seconds
M-of-N consensus tuning
HTTP / HTTPS checks
Alerting and on-call
Alert channels	Email, Slack	All 7	All 7
Maintenance windows
On-call rotations
Escalation policies
Programmable webhook payloads
Status pages
Status pages	1	3	Unlimited
Custom domain
Branding (logo, color)
Remove Tallwatch branding
Email subscribers
Team and support
Team members	3	10	Unlimited
Roles and permissions
Support	Email	Email	Priority

Pay for scale,
not for trust

Free

Pro

Business

Every feature, side by side

Questions, answered

A page should always mean something real.

Pay for scale,not for trust