Refund Policy

1. Overview

We want you to be confident in your purchase. This policy outlines when and how you can receive a refund for Tallwatch subscriptions. It applies to all paid plans purchased through our website.

2. Refund eligibility

Refund eligibility depends on your plan type and the timing of your request:

• Monthly plans: full refund available within 7 days of your initial subscription. After 7 days, you may cancel at any time — cancellation stops future billing, but the current billing period is non-refundable. You retain access until the period ends.
• Annual plans: full refund available within 14 days of your initial subscription. After 14 days, cancellation stops automatic renewal but the remaining term is non-refundable. You retain access until the annual period ends.
• Trial-to-paid conversions: if you were charged after a trial ended and you intended to cancel, contact us within 7 days of the charge for a full refund.

3. Plan changes

When you change your plan mid-cycle:

• Upgrades: prorated credit from your previous plan is applied immediately to the new plan. No refund is issued — the remaining value is transferred.
• Downgrades: take effect at the start of your next billing cycle. The current period continues at the higher tier with no retroactive refund.

4. Service-level credits

If Tallwatch fails to meet the published uptime SLA for your plan tier in a given calendar month, you may request a prorated credit for the affected period. Credits are applied to your next billing cycle and do not expire for 12 months. To claim an SLA credit, submit a request within 30 days of the affected month.

5. Duplicate and erroneous charges

Accidental duplicate payments or billing errors will be refunded in full upon confirmation. No action is required from you for obvious duplicates — we proactively detect and reverse them. If you notice an erroneous charge, contact us and it will be resolved within 5–10 business days.

6. How to request a refund

To request a refund:

• Email billing@tallwatch.com with your account email address and the reason for your request.
• Include the approximate date of the charge and, if applicable, the invoice number (found in your billing settings).

We aim to acknowledge all refund requests within 1 business day and resolve them within 5 business days.

7. How refunds are processed

All refunds are processed via Stripe to the original payment method used for the charge:

• Credit/debit cards: refunds typically appear within 5–10 business days depending on your bank.
• Other methods: processing times vary by provider but generally take no longer than 14 business days.

You will receive an email confirmation when the refund is initiated and can track its status in your billing settings.

8. Non-refundable scenarios

Refunds are not available in the following cases:

• Account termination due to violation of our acceptable use policy.
• Requests made outside the eligibility windows described in Section 2, except where required by applicable consumer-protection law.
• Partial-month usage beyond the refund window (you retain access for the full paid period).

9. Your statutory rights

Nothing in this policy limits any rights you may have under applicable consumer-protection or distance-selling regulations. Where local law provides a longer cooling-off period or additional refund rights, those rights apply. If you are in the EU, you have a 14-day right of withdrawal from the date of purchase under the Consumer Rights Directive.

10. Contact

For billing questions, disputes, or refund requests, contact billing@tallwatch.com or visit our contact page.