Escalation policies
If the first responder misses it, the next one hears it
Ordered levels, per-level targets, and timeouts that respect business hours. An incident keeps climbing the ladder until someone acknowledges it.
Ordered levels
Level 0 fires the moment an incident opens. No acknowledgement in time, and the next level fires. Repeat until someone responds.
Channels or schedules
Each level targets channels directly, or an on-call schedule that resolves to whoever is on call right now.
Business-hours aware
Give a level a time window. Outside it, the level is skipped and the next one fires immediately.
Acknowledge stops the chain
The moment an incident is acknowledged, every pending escalation cancels itself.
Routing
Climbs until
someone answers.
Define your levels, point each one at a channel or a schedule, and set how long to wait before escalating. Acknowledgement stops it cold.
Define your levels
An ordered list of levels. Level 0 fires the instant an incident opens.
Point each level somewhere
Target a channel directly, or a schedule that always resolves to the current on-call person.
Set a timeout
No acknowledgement within the window, and the next level fires automatically.
Make it time-aware
Scope a level to business hours so a 2am page skips straight to whoever is actually awake.